Smart City and Society 5.0: Involvement of Information Technology in The Development of Public Service Systems in Indonesia

Abstract

Smart city and society 5.0 are two things that form a symbiotic mutualism because smart cities require smart people who have reached the level of society 5.0 and society 5.0 requires a technology-based place. One of the important factors in realizing a smart city and shaping the Indonesian society 5.0 is by ensuring the operation of an efficient information system. In Indonesia, various problems hinder the development of smart cities. These problems include the city government's lack of responsiveness in responding to public complaints and the lack of government transparency in managing the city and the lack of facilities for efficient exchange of information between the community and the government and the lack of digital literacy of Human Resources (HR). This study aims to provide an overview of the public service system that may be applied in the development of a smart city with the concept of society 5.0 in Indonesia. The method used in this study is a systematic literature review using sources from national and international journals published in 2011-2021. The results of this study show a picture of a better and integrated public service system that may be applicable in Indonesia. The results of the study are based on the results of data analysis, problems, and conditions for the application of public services in Indonesia. The adapted system is expected to overcome the problems of urban development in Indonesia towards a smart city gradually and evenly.