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Strengthening Teaching Excellence and Student Success Through Virtual Mentoring: A Qualitative Exploration with Additional Community Service Perspective

Y. Suleiman(1), B. T. Abdulazeez(2), A. Ibrahim(3), A. A. Ahmed(4), I. A. Abdulmumin(5),


(1) Al-Hikmah University
(2) Al-Hikmah University
(3) Al-Hikmah University
(4) Al-Hikmah University
(5) Al-Hikmah University
Corresponding Author

Abstract


This qualitative study explores the effectiveness of virtual mentoring and coaching as a community service initiative aimed at empowering lecturers to enhance their teaching skills and promote student success at Al-Hikmah University, Ilorin, Nigeria. Using semi-structured interviews, data were collected from 15 lecturers who participated in virtual mentoring programs. Thematic analysis revealed that digital platforms such as WhatsApp, Facebook, and Zoom were most frequently used. Participants reported improvements in teaching confidence, engagement techniques, classroom delivery, and access to real-time feedback. Furthermore, the study found that virtual mentoring contributed to increased student engagement, flexible learning experiences, and improved academic outcomes. Because the program was designed to foster collaboration and peer support, it functioned as a vital form of academic community service. The findings underscore the potential of virtual mentoring in supporting professional development and institutional growth. Recommendations include structured mentoring programs and the wider adoption of digital teaching platforms.

Keywords


Community service; Online platforms; Student success; Teaching skills; Virtual mentoring

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